- helping dental practice teams help their patients in “New Normal” times !
Below are 4 agendas of tailor-made teambuilding days - illustrating how, though we have a well-proven
formula, all programmes NEED to be different, because every practice will have unique needs.
Welcome, introductions, H&S, objectives, agenda
An introduction to teamwork; definitions; ingredients; the Teamwork Behaviour Self Analysis Checklist; discussion and agreement on the key interpersonal skills required for both teamworking and customer care
A teamwork task: “HGAWAt....” in two teams - issue and analysis of the results of the two questionnaires “How Good Are We At Teamwork” and “How Good Are We At Customer Care”
(Tea and Coffee served during discussions) presentations, debate and AGREEMENT on How We Can IMPROVE
A teamwork task: “Wordpower” followed by debrief and self analysis using the Teamwork Behaviour Checklist
A teamwork task “R.I.P.” including outdoor explorations, with teams taking their CARVERY LUNCH while planning (and maybe puddings on return!)
Judging, results and debrief using the Teamwork Behaviour Checklist
The key interpersonal skill of ASSERTIVENESS including a fun self analysis exercise
Two self analysis and group therapy teamwork tasks: “A Little Book of Epigrams” and “We all have a DARK side!”, with round table debriefs and with Tea and Coffee being served during discussions
Discussion and agreement on our Action Plans, Issue of CPD Certificates, summary and close
Teamworking, Communications and “Customer” Care, Tuesday 15 January 2019, Sutton Park, Sutton Coldfield
“Share Care Communicate”
As one synergistic TEAM!
A Teamwork Day for Teeth-in-Line Orthodontics from Rick Whitehead of Impetus Training on Tuesday 4 October 2016 at Harben House, Newport Pagnell
Review of Teambuilding in October 2015; today's objectives and agenda; A refresher/introduction to teamwork: definitions; ingredients; key skills; the Teamwork Behaviour Self Analysis Checklist
A teamwork task: “Getting to Know You” - 4 teams
Leadership in the dental practice - the 7 responsibilities of a dental practice team leader; a teamwork and leadership task: “How Good ARE We NOW At Customer Service and Teamwork?” - 3 teams;
Body Language key principles and applications; Listening Techniques, including a self analysis questionnaire
LUNCH
A teamwork and leadership task: “A Very Old Dentist!” - 5 teams
Assertiveness and its applications in the practice, including a self analysis questionnaire; a teamwork and leadership task “Difficult Patients” - 4 teams
Personal development - taking the responsibility to reach your TRUE potential; A teamwork and leadership task: “Think About It!” - 4 teams
Debrief of teamworking throughout the day, using Experiential Teamwork Personality Profiling - the Bright and Dark sides!
Debrief of LEADERSHIP throughout the day, using Experiential Leadership Profiling - the Bright and Dark sides!
It’s all about TEAMWORK - how can we improve? What are our SHARED objectives going forward? Discussion and agreement on our Action Plans
Issue of CPD Certificates, summary and close
“The Power of a Smile”
from Rick Whitehead of Impetus Training for the ONE TEAM at the
Smiles & More AND Smile Matters surgeries, Wed 18 January 2017, Edgeware
a Teamworking and Customer Care Workshop
An introduction to teamwork: definitions; ingredients; key skills
An introductory teamwork task: “The Lego Tower” followed by debrief using a Teamwork Behaviour Checklist
Results of “How Good Are We At Customer Service & Teamwork” questionnaires and discussions on issues raised
Let's debate our vision and translate it into our practice objectives - our SHARED objectives - building a better practice for ourselves and our patients - AND our future patients
A teamwork task: “Wordpower” followed by debrief and self analysis using the Teamwork Behaviour Checklist
The vital skill of Assertiveness, including a fun questionnaire
LUNCH
A teamwork task: “ONE Big Happy Team”, including a treasure hunt!
How do we attract more patients - discuss!
The vital skills of Listening, Questioning and Body Language and their applications in caring for patents
Individual personal development with exercises in pairs on Experiential Teamwork Personality Profiling (discovering your Bright and Dark sides!) and using “A Little Book of Epigrams”
It's all about TEAMWORK. How CAN we improve? How ARE we going to improve? Discussion and agreement on our Action Plans
Issue of CPD Certificates, summary and close
please email or call Rick Whitehead to discuss how he may be able to tailor-make a programme for your
practice GUARANTEED to help you achieve your goals - rick@impetustraining.co.uk - 01494 589 889
Introduction to teamwork; definitions; ingredients; key skills; the Teamwork Behaviour Self Analysis Checklist
Two Teamwork Tasks: “The Moonlanding”, two teams, and “The Lego Tower”, two teams, followed by debrief of teamworking using checklists
Teambuilding in “An Amazing Maze” !
Results of “How Good Are We At Teamwork” questionnaire; discussions on issues raised; agreement on the Practice Objectives and priorities
Discussion “How do we make our patients talk about us in the right way?” and other ways of growing our numbers of patients
LUNCH
A Teamwork Task “A Puzzling Treasure Hunt”
Assertiveness - key principles and a self analysis questionnaire
What kind of team player am I? - Experiential Profiling, with the Bright and Dark sides Reference Cards
The Way Forward - discussion and Action Plans on how we can improve our teamworking and our service to patients AND recruit more patients
Complete Evaluation forms, issue CPD Certificates, summary and close
How WE are going to be the BEST for miles around!
Teambuilding designed for Blyton Dental by Rick Whitehead at Uncle Henry’s Farm, Grayingham, Friday 29 July 2016
“The Way Ahead” for
“Share Care......
Communicate!”
"Just trying harder MAY be enough - much better to think of DIFFERENT ways" (from the book "THINK ABOUT IT!")
Impetus Training Ltd, Sun House, 18 South Road, Amersham, Bucks HP6 5LU - info@impetustraining.co.uk - 07831 345 373
