Tailor-Made, verifiable CPD to help dental practices be more successful -
AND boost the productivity, motivation and PRIDE of all team members
Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"
Teamwork - Share, Care, Communicate !
Empathy - inside the patient’s mind; how to earn their respect
Establishing a patient’s TRUE needs - getting to know patients
Presenting to HELP a patient buy - features and benefits
Chapters in the HELPING Patients to Buy handbook include:
HELPING patients decide - “closing the sale”
Use and interpretation of body language - golden rules
HELPING reluctant patients - gaining agreement; assertiveness
HELPING patients over the telephone - converting enquiries
how to allocate functions for maximum effectiveness and fulfilment
There will be times when team members need to be assertive, a complaining patient, or asking for money; and some team members will find it easier than others. But if we know WHY, eg to HELP a patient, and we know HOW - the techniques and words to say - then we can be BRAVE and do it - and feel PROUD afterwards!
any team members who need to be more assertive (strong) AND those who need to be LESS assertive/aggressive!
boosts in self confidence and self-worth
we then discuss HOW (the words to use) to manage the most relevant situations (identified in our research)
completion of “Sensitivity v Assertiveness” questionnaires and Answer Sheets and round table “group therapy”
discussion and agreement on what assertiveness IS
an introductory debate: which is worse (in a dental practice) - being too meek and sensitive or being too insensitive and aggressive?
syndicate work with teams each allocated subjects to discuss and agree HOW to handle them, technique and the words to say
the questionnaire and “group therapy” ensure all understand that, when they care, they can CHOOSE how to behave
Click left on our fun, but effective self-analysis questionnaire. The examples in effect define what “assertiveness” is and illustrate that there are always options on how to behave.
LISTENING and Questioning techniques
Call Rick Whitehead on 01494 589 889 or email him [email protected] to discuss possibilities
how to behave in different circumstances, irrespective of how you feel
We don't try to change people! Everyone has a unique personality; we teach how to BEHAVE when assertiveness is needed, and we teach how to BEHAVE when gentleness is required!
use and interpretation of Body Language and applications in the practice
techniques of CONTROL and Self Control
knowing WHAT TO DO in situations previously found difficult
improved communications and teamwork in the practice