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Tailor-Made, verifiable CPD to help dental practices be more successful -

AND boost the productivity, motivation and PRIDE of all team members

Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"

  • Teamwork - Share, Care, Communicate !

  • Empathy - inside the patient’s mind; how to earn their respect

  • Establishing a patient’s TRUE needs - getting to know patients

  • Presenting to HELP a patient buy - features and benefits

Chapters in the HELPING Patients to Buy handbook include:

  • HELPING patients decide - “closing the sale”

  • Use and interpretation of body language - golden rules

  • HELPING reluctant patients - gaining agreement; assertiveness

  • HELPING patients over the telephone - converting enquiries


Experiential Profiling

  • These events are a stress-free and enjoyable way for team members to analyse HOW they perform at work - and how they can all improve


Who Should Attend

ideally team members who need to be more assertive (strong) AND those who need to be LESS assertive” (aggressive!) Receptionists will always benefit and a mixed group also has its advantages

  • Experiential Profiling is an extremely enjoyable way for team members to learn to see themselves as OTHERS see them.

HOW the Module Works

  • learning how to improve behaviour and projection is enhanced by delegates learning subliminally, while studying the cards, because key “symptoms” are repeated in a number of types - eg “listens well”

An Example 2 hour Agenda

  • introductions, CPD Objectives, H&S, programme content and style

(An Experiential TEAMWORKING Profiling workshop for a team of 10)

  • an introduction to the Laminated Reference Cards with a lecture relating the principles of Teamwork to explain each type; open discussion for first impressions with laughter encouraged!

  • The Bright and Dark side types are presented on either side of a reference card with detailed “symptoms” of each type: egs a Carer is helpful and unselfish and an Impetuous is enthusiastic, but impulsive




We offer 4 applications of Experiential Profiling tailor- made for dental practices:

Teamworking; Helping Patients to Buy; Customer/Patient Care; Leadership.

The example agenda below is for TEAMWORKING. Teamworking Personality Types are:

everybody has

a BRIGHT side

everybody has

a DARK side !

  • working in pairs, team members identify their own Bright side profile and then reveal it to the group for comments and feedback

the BRIGHT side







the DARK side




  • Experiential Profiling is easy to learn and easy to use - and, despite its simplicity - remarkably effective!

  • this process is repeated for each to identify their Dark side profile!

  • a discussion on where/when teamwork is required in the practice

  • working in pairs, team members come up with ideas how they can take advantage of their Bright side and minimise their Dark side

  • a group discussion on how any team member can DECIDE to behave in a certain way depending on the demands of the situation/patient

Call Rick Whitehead on 01494 589 889 or email him to discuss possibilities

return to Lunchtime Learning

A TWO HOUR Learning Module; ideal numbers 4 to 8

Prices are £350 for up to 6 members of the team. Extra £25 each

  • open house discussions as delegates wish; issue of CPD Certificates; optional individual consultations if required