Tailor-Made, verifiable CPD to help dental practices be more successful -
AND boost the productivity, motivation and PRIDE of all team members
Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"
Teamwork - Share, Care, Communicate !
Empathy - inside the patient’s mind; how to earn their respect
Establishing a patient’s TRUE needs - getting to know patients
Presenting to HELP a patient buy - features and benefits
Chapters in the HELPING Patients to Buy handbook include:
HELPING patients decide - “closing the sale”
Use and interpretation of body language - golden rules
HELPING reluctant patients - gaining agreement; assertiveness
HELPING patients over the telephone - converting enquiries
How Good ARE We At....?
credibility of identified practice strengths and weaknesses is guaranteed because team members have done it themselves - anonymously
any members of the team, in any mix, ideally a minimum of 6 up to 10
using the 12 questions as a visual aid, the principles of the topic (teamwork, customer care, or helping patients to buy) are explained and discussed
for 6 delegates from a practice where the full team of 15 completed
"How Good Are We At TEAMWORK?" questionnaires
issue of original (uncompleted) questionnaires for discussion on the principles of teamwork - Share, Care, Communicate!
a choice of 3 subjects - Teamwork/Communications - Customer Care - HELPING Patients to Buy
in two teams of 3, each with a different brief; egs: "study the results to form conclusions on how the practice could improve its communications" or simply, "comment on what you agree are the 3 most relevant results
team members can open-mindedly discuss causes and optional actions without ever being personal
open forum on conclusions to agree recommended Action Plans to improve and how this exercise could be followed up
issue of the summary sheet of all 15 questionnaires completed by the practice team; explanation of the columns for understanding
The principle is that ideally ALL team members at all levels (not just those attending a workshop) individually and in confidence (anonymity guaranteed) complete a simple (about 10 minutes) questionnaire (scoring each of 12 questions 1 to 5) We collect forms and present the results on the Module. Team members then work in teams to draw conclusions and agree Action Plans to improve - with no-one ever knowing what anyone scored for any question!
A 2 hour Module is for 4 to 10 delegates of any mix. A large practice could hold a few workshops; or include the module in a full day team training workshop. For more detail on the options, see page how good ARE we?
the results can be used in a variety of ways by management eg repeat the exercise in 3 months to measure progress/changes
if the formula works for the practice on one subject, it could follow up with others.
delegates are then issued with the results of the questionnaire and, in teams of 3 or 4, discuss them in various ways to produce Action Plans
as time allows, this process is repeated with different teams and briefs
Call Rick Whitehead on 01494 589 889 or email him [email protected] to discuss possibilities
designed BY team members FOR team members - prices £350 for up to 6, extra £25 each