Tailor-Made, verifiable CPD to help dental practices be more successful -
AND boost the productivity, motivation and PRIDE of all team members
Design your own Training using our unique range of
“How Good ARE We At .....?” questionnaires
Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"
Teamwork - Share, Care, Communicate !
Empathy - inside the patient’s mind; how to earn their respect
Establishing a patient’s TRUE needs - getting to know patients
Presenting to HELP a patient buy - features and benefits
Chapters in the HELPING Patients to Buy handbook include:
HELPING patients decide - “closing the sale”
Use and interpretation of body language - golden rules
HELPING reluctant patients - gaining agreement; assertiveness
HELPING patients over the telephone - converting enquiries
training designed BY team members FOR team members
Call Rick Whitehead on 01494 589 889 or email him [email protected] to discuss possibilities
Using our 25 years experience working with dental practices, we have created 3 easy-to-complete (about 10 minutes each) questionnaires for ideally ALL team members to complete - anonymously - the 12 questions in each questionnaire, ask team members to score (out of 5) the practice as a whole (not themselves or other individuals) eg, for “individuals offer to help each other and with other jobs, without being asked”, if you think all do, you score 5, if you thinks most do, you score 3 or 4, but you only score 1 or 2 if you think few, if any, do!
1. How good are we at....... Teamworking and Communications?
2. How good are we at....... Customer Care? (our Patients are our Customers)
3. How good are we at....... HELPING Patients to Buy? (ethical selling)
And no-one will ever know what anyone scored for any question!
Recently a CQC inspector, when shown the collated results of an Impetus “How Good Are We At Teamwork?” questionnaire (completed anonymously by all members of the practice team) commented: "this is one of the best team training aids I have ever seen” !
to help you further analyse what you need / want in the way of tailor-made training, please see What do we WANT
We (Impetus consultants) analyse all the questionnaires, without having any idea who completed each one, and then discuss the collated results with practice management to overlay them onto their Needs Analysis and identify priority subjects for group training and/or coaching.