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Verifiable CPD designed to maximise camaraderie, commitment, fulfilment  and PRIDE - in EVERY member of your practice TEAM 

Leadership & Management in a Dental Practice

for Practice Leaders and Managers and those being developed towards more responsibility

"Dear Rick, James and all at Impetus Training - a huge thank you for the course in the Peak District last week and for making my birthday one of the nicest ones I have ever had. Don and I have taken so much back with us from the ideas, confidence building and amazing way of helping us oldies think outside the box."

Helen Robertson, (3rd right front row) Practice Manager, Whitehouse Dental, Sutton Coldfield - 0121250 4443 -

“JANUS Creative Leadership”


to add creativity to your leadership,

see Janus Creative Planning

  • the nurse who is great at her job, but a poor timekeeper

  • the receptionist who is loved by patients because of her friendly manner, but often talks TOO much!

Leadership in a Dental Practice

PLEASE telephone Rick to bounce ideas around - 01494 589 889 or

07831 345 373 ANYTIME or email

  • the dentist who ALWAYS  talks too much! (so gets behind)

  • developing the potential in any member of the team

  • personal relationship problems between members of the team

  • developing specific individual skills - listening, questioning, assertiveness, asking for money!

  • An Introduction to Management; Janus Creative Planning®

  • The Management Skill of Motivation - engaging and inspiring

  • Delegating - agreeing Key Performance Indicators (KPI)

  • Control and Direction, Classifying Needs to develop performance

  • Discipline: Informal and Formal - the Discipline Interview

  • Problem Solving and Decision Making

  • Creating Shared Objectives and effective teamwork - The 7 Responsibilitis of the Dental Practice Team Leader

Tailor-Made Courses or Coaching of individuals / small groups or attend our 3 day "Janus Creative Leadership" course

Tailor-Made Coaching of individuals or small groups or ½ day courses

People Management in a Dental Practice

Books and theories are OK, but what are the REALITIES of managing a dental practice team? Some examples......

Workshops for small numbers (1 to 4) or personal coaching are tailor-made to the realities and the following modules......

Rick Whitehead's talent is to both present for understanding the principles of, for example, the formal appraisal or discipline interview, AND then relate the theories to the actual current job challenges of the person/people being coached. Rick will always leave you with an Action Plan and Behaviour Checklist on HOW to improve performance and results - of your people and yourself!

This course is not about theory; it is about WHAT TO DO, the actions to take, to maximise teamworking and productivity in your dental practice

It is also an invigorating and very enjoyable experience - relax,

“recharge your batteries” and return refreshed and super-confident!

for Dentists, Practice Managers and others with people responsibilities

who want to learn while enjoying outdoor experiences like raft building

These are always thoroughly researched by Rick or Cheryl who will visit your practice or practices to consult as many of the team as possibel before sitting down with management to agree a programme designed to meet your needs, objectives and ambitions.

nb: this is the only Janus Creative Leadership open course we are planning at

Great Tower in 2019, so if you like the idea of learning while enjoying an

outdoor experience, please register interest sooner, rather than later

Janus Creative Leadership is a three day course (right, click to expand) and/or download the DRAFT agenda for July 2019 at Great Tower, Windermere.

IT IS FOR those who don't mind mucking in and getting dirty and wet; and who like the idea of cooking over an open fire in the woods; and orienteering; and raft building and who will relish the camaraderie and teamwork of self catering and sleeping in a bunk bed (in our well-equipped private lodge)


The final agenda depends on the profile of delegates, because numbers are limited to 12 and we research and personalise participation for individual delegates to stretch and challenge them.

And please note that this is a truly OPEN course, where we invite delegates from a variety of occupations and organisations. Dental delegates always feed back that this is BETTER for them than only being with other dental people.

And all tasks are designed for intellectual rather than physical challenge

(brain over brawn) and can be enjoyed by people of ANY age and level

of fitness. But IT IS NOT for those who want luxury and comfort!

Tailor-Made Courses

special fee for dental delegates £250 all inclusive

or £175 each for two attending the same course