Tailor-Made, verifiable CPD to help dental practices be more successful -
AND boost the productivity, motivation and PRIDE of all team members
Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"
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Teamwork - Share, Care, Communicate !
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Empathy - inside the patient’s mind; how to earn their respect
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Establishing a patient’s TRUE needs - getting to know patients
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Presenting to HELP a patient buy - features and benefits
Chapters in the HELPING Patients to Buy handbook include:
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HELPING patients decide - “closing the sale”
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Use and interpretation of body language - golden rules
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HELPING reluctant patients - gaining agreement; assertiveness
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HELPING patients over the telephone - converting enquiries
a TWO HOUR Learning Module; ideal numbers 2 to 6
The BENEFITS
The PERSUASIVE Professional
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delegates develop their ability to advise and persuade, rather "tell" patients what they should do!
WHO Should Attend
practice leadership and management, patient co-ordinators, other senior staff
HOW the Module Works
the Persuasive Professional is a self development book; this module is used to kick-start the process byhelping people understand how they as individuals can use it as is applicable to them - their personality and job role.
An Example 2 hour Agenda
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introductions, CPD Objectives, H&S, programme content and style
personalised for 4 to 6 delegates to kick-start a self development process
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issue of "The Persuasive Professional"; round table introductory discussion on each delegate's perceived priorities
A module based on Rick Whitehead's book "The Persuasive Professional", written for anyone who, needs to influence, motivate and persuade others - and the more effectively they do this, the more successful they will be.
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"group therapy" for each delegate to truly accept what her/his own priorities are - for learning and developing in order to HELP patients
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people will be persuaded if they can accept new information and advice from someone they instinctively believe - a dental professional SHOULD be that person - IF they don't project as condescending or "telling"!
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discussion to "buddy-up" delegates based on their priorities
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in pairs discuss and agree the situations they need to prioritise
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open forum on different chapters in the book as time allows; agreement on how Rick will follow up to help delegates
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introduction to "Experiential Profiling for Persuasive Professionals" and individual completion of exercises on page 3 of the book
1. the Persuasive Professional
2. the Informative Professional
3. the Controlled Professional
4. the Professional Motivator
5. the Professional Negotiator
6. Pitching & Presenting Professionally
7. the Reflective Professional (Bright and
The 7 chapters in the book are:
Dark side reference card inside cover)
Call Rick Whitehead on 01494 589 889 or email him rick@impetustraining.co.uk to discuss possibilities
Who will be more successful - a dentist who is good clinically AND charming, persuasive and loved by patients or a dentist who is more brilliant clinically, but is brusque with staff and uses language patients don't understand?
