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Tailor-Made, verifiable CPD to help dental practices be more successful -

AND boost the productivity, motivation and PRIDE of all team members

Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"

  • Teamwork - Share, Care, Communicate !

  • Empathy - inside the patient’s mind; how to earn their respect

  • Establishing a patient’s TRUE needs - getting to know patients

  • Presenting to HELP a patient buy - features and benefits

Chapters in the HELPING Patients to Buy handbook include:

  • HELPING patients decide - “closing the sale”

  • Use and interpretation of body language - golden rules

  • HELPING reluctant patients - gaining agreement; assertiveness

  • HELPING patients over the telephone - converting enquiries

Call Rick Whitehead on 01494 589 889 or email him [email protected] to discuss possibilities

A TWO HOUR Learning Module; ideal numbers 4 to 8

The Benefits


  • they learn the psychology of why making others smile can make you smile!

Learning tailored to each individual's unique personality and needs.


Who Should Attend

team members who attend can be from any role; a mix of roles is beneficial eg a dentist learning how she/he is perceived by other members of the team; and all developing insight into others' roles

  • each delegate learns WHAT TO DO to raise their "Social Footprint" through helping their patients (and others) feel good

  • team members develop relationships and learn to see themselves as OTHERS see them

  • they keep their books for continuous reference and self development

HOW the Module Works

  • delegates work individually to read through all the epigrams and note ones they believe are most relevant/stimulating to them

  • they then discuss in pairs their choices and advise each other

  • we then hold a "group therapy" session with all contributing

  • much laughter and "serious FUN"!

Subjects Covered

  • round table “group therapy” on HOW individuals can develop their ability to make patients feel happy  -  AND others, especially their colleagues!

  • delegates work in pairs on section 4, “Influencing, Engaging, Inspiring”, to agree how they, in their roles, can boost their Social Footprints.

  • introduction to the "Social Footprint" concept and how to USE the book

  • a lecture on "Managing Your Comfort Zone", with discussions for agreement that everyone has potential to improve

return to Lunchtime Learning

Prices are £350 for up to 6 members of the team. Extra £25 each

Team members learn how to raise their "SOCIAL FOOTPRINT"

Delegates work with Rick's book “THINK ABOUT IT!” - to develop their skills of making OTHER people feel good - especially patients!

raising your Social Footprint
  • an introduction to each of the 5 subjects in the book:

  • “Creative Positive Thinking”

  • “Managing Your Comfort Zone”

  • “Developing Your TRUE Potential”

  • “Influencing, Engaging, Inspiring” (to maximise your Social Footprint)

  • “Strategic Creative Thinking”