Tailor-Made, verifiable CPD to help dental practices be more successful -
AND boost the productivity, motivation and PRIDE of all team members
Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"
Teamwork - Share, Care, Communicate !
Empathy - inside the patient’s mind; how to earn their respect
Establishing a patient’s TRUE needs - getting to know patients
Presenting to HELP a patient buy - features and benefits
Chapters in the HELPING Patients to Buy handbook include:
HELPING patients decide - “closing the sale”
Use and interpretation of body language - golden rules
HELPING reluctant patients - gaining agreement; assertiveness
HELPING patients over the telephone - converting enquiries
Call Rick Whitehead on 01494 589 889 or email him firstname.lastname@example.org to discuss possibilities
THINK ABOUT IT!
raised levels of motivation, confidence and feeling valued
all learning is related to the job roles of those attending
Learning tailored to each individual's unique personality and needs. Delegates learn HOW to develop their TRUE potential - leave their comfort zones and take risks. They work with our “Little Book of Epigrams”, 50+ amusing but serious “words of advice” designed to make people THINK.
team members who attend can be from any role; a mix of roles is beneficial eg a dentist learning how she/he is perceived by other members of the team; and all developing insight into others' roles
each delegate will leave with practical advice on WHAT TO DO to be more successful and fulfilled
team members develop relationships and learn to see themselves as OTHERS see them
they keep their "Little Book" for continuous reference
delegates work individually to read through all the epigrams and note ones they believe are most relevant/stimulating to them
they then discuss in pairs their choices and advise each other
we then hold a "group therapy" session with all contributing
much laughter and "serious FUN"!
introductions, CPD Objectives, H&S, programme content and style
round table “group therapy” with input from tutors on HOW to deliver improvement - WHAT TO DO
delegates work in pairs to discuss and agree a prority section each and then, still in pairs, choose 1 or 2 epigrams most relevant to them to announce to the group and explain why
Assuming 6 delegates, a dentist, a manager, 3 nurses and a receptionist.
(All workshops are tailor-made after consultation with practice leadership)
issue of Little Books, introduction to each section (see Personal Growth) discussion for understanding on how to USE the book
a lecture on section 2, "Managing Your Comfort Zone", with discussions for agreement that everyone has potential to improve
as time allows, this process is repeated (in different pairs based on the “compatibility” identified by chosen epigrams)
Prices are £350 for up to 6 members of the team. Extra £25 each
open house discussions as delegates wish; issue of CPD Certificates; optional individual consultations if required