Tailor-Made, verifiable CPD to help dental practices be more successful -
AND boost the productivity, motivation and PRIDE of all team members
Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"
Teamwork - Share, Care, Communicate !
Empathy - inside the patient’s mind; how to earn their respect
Establishing a patient’s TRUE needs - getting to know patients
Presenting to HELP a patient buy - features and benefits
Chapters in the HELPING Patients to Buy handbook include:
HELPING patients decide - “closing the sale”
Use and interpretation of body language - golden rules
HELPING reluctant patients - gaining agreement; assertiveness
HELPING patients over the telephone - converting enquiries
Call Rick Whitehead on 01494 589 889 or email him [email protected] to discuss possibilities
THINK ABOUT IT!
they learn the psychology of why making others smile can make you smile!
Learning tailored to each individual's unique personality and needs.
team members who attend can be from any role; a mix of roles is beneficial eg a dentist learning how she/he is perceived by other members of the team; and all developing insight into others' roles
each delegate learns WHAT TO DO to raise their "Social Footprint" through helping their patients (and others) feel good
team members develop relationships and learn to see themselves as OTHERS see them
they keep their books for continuous reference and self development
delegates work individually to read through all the epigrams and note ones they believe are most relevant/stimulating to them
they then discuss in pairs their choices and advise each other
we then hold a "group therapy" session with all contributing
much laughter and "serious FUN"!
round table “group therapy” on HOW individuals can develop their ability to make patients feel happy - AND others, especially their colleagues!
delegates work in pairs on section 4, “Influencing, Engaging, Inspiring”, to agree how they, in their roles, can boost their Social Footprints.
introduction to the "Social Footprint" concept and how to USE the book
a lecture on "Managing Your Comfort Zone", with discussions for agreement that everyone has potential to improve
Prices are £350 for up to 6 members of the team. Extra £25 each
Team members learn how to raise their "SOCIAL FOOTPRINT"
Delegates work with Rick's book “THINK ABOUT IT!” - to develop their skills of making OTHER people feel good - especially patients!
an introduction to each of the 5 subjects in the book:
“Creative Positive Thinking”
“Managing Your Comfort Zone”
“Developing Your TRUE Potential”
“Influencing, Engaging, Inspiring” (to maximise your Social Footprint)
“Strategic Creative Thinking”