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Tailor-Made, verifiable CPD to help dental practices be more successful -

AND boost the productivity, motivation and PRIDE of all team members

Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"

  • Teamwork - Share, Care, Communicate !

  • Empathy - inside the patient’s mind; how to earn their respect

  • Establishing a patient’s TRUE needs - getting to know patients

  • Presenting to HELP a patient buy - features and benefits

Chapters in the HELPING Patients to Buy handbook include:

  • HELPING patients decide - “closing the sale”

  • Use and interpretation of body language - golden rules

  • HELPING reluctant patients - gaining agreement; assertiveness

  • HELPING patients over the telephone - converting enquiries

Call Rick Whitehead on 01494 589 889 or email him rick@impetustraining.co.uk to discuss possibilities

A TWO HOUR Learning Module; ideal numbers 4 to 8

The Benefits

THINK ABOUT IT!

  • they learn the psychology of why making others smile can make you smile!

Learning tailored to each individual's unique personality and needs.

a-little-book-of-Epigrams

Who Should Attend

team members who attend can be from any role; a mix of roles is beneficial eg a dentist learning how she/he is perceived by other members of the team; and all developing insight into others' roles

  • each delegate learns WHAT TO DO to raise their "Social Footprint" through helping their patients (and others) feel good

  • team members develop relationships and learn to see themselves as OTHERS see them

  • they keep their books for continuous reference and self development

HOW the Module Works

  • delegates work individually to read through all the epigrams and note ones they believe are most relevant/stimulating to them

  • they then discuss in pairs their choices and advise each other

  • we then hold a "group therapy" session with all contributing

  • much laughter and "serious FUN"!

Subjects Covered

  • round table “group therapy” on HOW individuals can develop their ability to make patients feel happy  -  AND others, especially their colleagues!

  • delegates work in pairs on section 4, “Influencing, Engaging, Inspiring”, to agree how they, in their roles, can boost their Social Footprints.

  • introduction to the "Social Footprint" concept and how to USE the book

  • a lecture on "Managing Your Comfort Zone", with discussions for agreement that everyone has potential to improve

return to Lunchtime Learning

Prices are £350 for up to 6 members of the team. Extra £25 each

Team members learn how to raise their "SOCIAL FOOTPRINT"

Delegates work with Rick's book “THINK ABOUT IT!” - to develop their skills of making OTHER people feel good - especially patients!

raising your Social Footprint
  • an introduction to each of the 5 subjects in the book:

  • “Creative Positive Thinking”

  • “Managing Your Comfort Zone”

  • “Developing Your TRUE Potential”

  • “Influencing, Engaging, Inspiring” (to maximise your Social Footprint)

  • “Strategic Creative Thinking”