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Tailor-Made, verifiable CPD to help dental practices be more successful -

AND boost the productivity, motivation and PRIDE of all team members

Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"

  • Teamwork - Share, Care, Communicate !

  • Empathy - inside the patient’s mind; how to earn their respect

  • Establishing a patient’s TRUE needs - getting to know patients

  • Presenting to HELP a patient buy - features and benefits

Chapters in the HELPING Patients to Buy handbook include:

  • HELPING patients decide - “closing the sale”

  • Use and interpretation of body language - golden rules

  • HELPING reluctant patients - gaining agreement; assertiveness

  • HELPING patients over the telephone - converting enquiries

Call Rick Whitehead on 01494 589 889 or email him to discuss possibilities

A TWO HOUR Learning Module; ideal numbers 4 to 8

The Benefits


  • raised levels of motivation, confidence and feeling valued

  • all learning is related to the job roles of those attending

Learning tailored to each individual's unique personality and needs. Delegates learn HOW to develop their TRUE potential - leave their comfort zones and take risks. They work with our “Little Book of Epigrams”, 50+ amusing but serious “words of advice” designed to make people THINK. 


Who Should Attend

team members who attend can be from any role; a mix of roles is beneficial eg a dentist learning how she/he is perceived by other members of the team; and all developing insight into others' roles

  • each delegate will leave with practical advice on WHAT TO DO to be more successful and fulfilled

  • team members develop relationships and learn to see themselves as OTHERS see them

  • they keep their "Little Book" for continuous reference

HOW the Module Works

  • delegates work individually to read through all the epigrams and note ones they believe are most relevant/stimulating to them

  • they then discuss in pairs their choices and advise each other

  • we then hold a "group therapy" session with all contributing

  • much laughter and "serious FUN"!

The results of a Teamwork Task "A Gourmet Challemge"!

An Example 2 hour Agenda

  • introductions, CPD Objectives, H&S, programme content and style

  • round table “group therapy” with input from tutors on HOW to deliver improvement - WHAT TO DO

  • delegates work in pairs to discuss and agree a prority section each and then, still in pairs, choose 1 or 2 epigrams most relevant to them to announce to the group and explain why

Assuming 6 delegates, a dentist, a manager, 3 nurses and a receptionist.

(All workshops are tailor-made after consultation with practice leadership)

  • issue of Little Books, introduction to each section (see Personal Growth) discussion for understanding on how to USE the book

  • a lecture on section 2, "Managing Your Comfort Zone", with discussions for agreement that everyone has potential to improve

  • as time allows, this process is repeated (in different pairs based on the “compatibility” identified by chosen epigrams)

return to Lunchtime Learning

Prices are £350 for up to 6 members of the team. Extra £25 each

  • open house discussions as delegates wish; issue of CPD Certificates; optional individual consultations if required