Verifiable CPD designed to make ALL team members effective communicators and maximise camaraderie, commitment, fulfilment and PRIDE
Use the headings below to consider the potential benefits of training designed to boost interpersonal skills, motivation and teamwork. Then visit Learning Modules to help you think about HOW to do it and to help you, please download our two page PDF "Dental Training Needs Analysis Form"
PRACTICE OBJECTIVES AND PRIORITIES - THINK About Them !
What do YOU want/need? - HOW could YOUR practice benefit from creative training?
Participating team members each receive a copy of the 32 page handbook "HELPING Patients to Buy"
Teamwork - Share, Care, Communicate !
Empathy - inside the patient’s mind; how to earn their respect
Establishing a patient’s TRUE needs - getting to know patients
Presenting to HELP a patient buy - features and benefits
Chapters in the HELPING Patients to Buy handbook include:
HELPING patients decide - “closing the sale”
Use and interpretation of body language - golden rules
HELPING reluctant patients - gaining agreement; assertiveness
HELPING patients over the telephone - converting enquiries
.....think about what YOU want / need to help your people and your practice grow?
Call Rick Whitehead on 01494 589 889 or email him firstname.lastname@example.org to discuss possibilities
What are your practice BUSINESS / strategic / marketing priorities?
What are your practice PEOPLE priorities - development, structure?
What are your practice TEAM priorities - relationships, communications, teamworking?
Then summarise, discuss and agree your key business objectives and priorities.
TRAINING OBJECTIVES AND PRIORITIES - THINK About Them !
“Objective” objectives - focussing on the RESULTS required in specified areas - targets, goals, issues, problems
“Indirect objectives” - where we develop specific skills and functions that contribute to achieving objectives (Learning Modules)
TeamBUILDING - motivating, rewarding - showing staff are valued; developing relationships, empathy and mutual respect
TeamWORKING - along the patient journey, communications between teams, agreeing and understanding SHARED Objectives
Then consider individuals, groups, specific roles and whole team needs to summarise your priority training objectives
And then ideally compare your own conclusions with the results of one or more of our unique questionnaires - see How Good ARE We?
Janus Creative Planning® - finally, VISUALISE the future once you HAVE achieved your training objectives! Describe the situation, eg (in 6 months time) "we now have x more patients AND we have reduced patient waiting time!" Then look back from the future and ask yourself “what MUST have happened?”. If you can be idealistic, even force yourself to make "impossible" assumptions about success, you are using Janus Creative Planning®